If something is wrong with your order, we will replace it or refund you. No arguing, no restocking fee, and in most cases you keep the item.
What is covered
Email us within 30 days of delivery and we will put it right if:
- the print is defective, badly misaligned, cracked or peeling
- there is a fault in the garment itself, such as a bad seam or a hole
- you received the wrong item, wrong size or wrong colour
- it arrived damaged, or the parcel was damaged in transit
- it never arrived at all
You will usually not need to post anything back. If we do need the item returned, we pay the postage.
How to do it
1. Email hello@nullifier.io with your order number in the subject line.
2. Attach a photo of the problem. For a print fault, take it in daylight with the garment flat. This is the step that makes everything else fast.
3. Tell us whether you would rather have a replacement or a refund.
We answer within two business days. Replacements go into production straight away. Refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.
Change of mind
Because every item is printed individually when you order it, there is no shelf to put it back on. So we do not offer refunds or exchanges for change of mind, including ordering the wrong size.
We know that is less generous than a big retailer, and it is the honest consequence of not holding stock. To make it as fair as we can: every product page carries real measurements, our size guide explains how to check before you order, and if you email us before buying we will help you pick. Ask us. We would much rather spend five minutes on that than have you stuck with something that does not fit.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page reduces them.
If there is a major failure, you choose whether you want a refund or a replacement, and you may also be entitled to compensation for any other reasonably foreseeable loss.
If the problem is minor and can be fixed, we may choose to repair, replace or refund it.
The 30 day window above is our own promise for quick handling, not a limit on those rights. If a fault appears later than that, email us anyway.
Print and colour variation
Small differences are normal in printed apparel. Print position can vary by around half an inch, and colour can shift slightly between production runs and between garment sizes. Screens also vary enormously, so a colour on your phone will not match a print exactly.
That kind of variation is not a fault. Something clearly wrong is. If you are not sure which yours is, send the photo and we will tell you honestly.
Cancelling an order
Email us as soon as possible. If production has not started we will cancel and refund in full. Once printing has begun we cannot stop it, and printing usually begins quickly.